Welcome to Heidelberg IT & Training Solutions
Providing I.T. technical support when you need it! We also help by empowering your employees through targeted training materials. Contact us for more information.
Welcome to Heidelberg IT & Training Solutions
Providing I.T. technical support when you need it! We also help by empowering your employees through targeted training materials. Contact us for more information.
Development
Helping people of all ages to improve their computer skills.
Proactive
Taking proactive care of your computer & devices.
Supportive
Fast and efficient computer support when you need it.
Customer Care
Customer satisfaction is our priority.
Digital Toolbox
Using the latest technology to diagnose & repair your computer. We provide support remote & on-site.
Collaboration
We work with product specialists to keep your computer system up to date.
Services
How we help
Support
Consulting
Training
Support
Free Computer & Technology Support (Tuesdays)
On Tuesday between the hours of 9.30am -1.30pm you have the option to call, Skype or email and ask us any computer or NBN related questions. We will provide you with clear and easy to understand solutions and that you can go away feeling confident in what you are doing.
Consulting
Remote Assistance
Remote assistance allows our technicians the ability to log into your computer to evaluate and solve your software or hardware problem. We can also help you manage your computer, configure updates, backed up or restore files or simply to give your system a health check.
Training
Training Manuals
Heidelberg IT & Training Solutions offer a wide range of user guides that you can reference. Some popular titles: Microsoft Office series, as well as Microsoft Windows, Adobe Acrobat and a lot more.
Michael Andrus, your senior technician provides honest, genuine and friendly support. He ensures that your needs are meet by being proactive and supportive; and the relationship does not stop there. Heidelberg IT & Training Solutions are always available by phone and email.
2. What area does Heidelberg IT Service?
Heidelberg IT & Training primarily service the Banyule, Whittlesea and Nillumbik areas. We focus on the residential and small-home-office customer in these areas and offer unparalleled high quality services.
3. What happens if I am too busy to come to Heidelberg IT?
We will do our best to organise a time that is mutually convenient. However, where a system is deemed urgent or you would prefer to choose the remote assistance option, we can connect in less than 2 minutes using an Industry Leading Software.
Our work is dedicated to the prosperity of our clients!
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“Thank You Michael for being so organised, focused and clear in your communication and in structuring how we can respond to my business needs. Much appreciated .”
Jacinta. R
“Thank you Michael. We are a small to medium enterprise that required urgent IT support, Michael found a solution, handled the task professionally and with urgency allowing return to work with little down time!”
Colette. K
“Michael contacted us promptly and help us to understand our computer requirements. He had some good suggestions and saved us money by not having to buy a laptop. WE would use his services again.”
Louise
“Amazing guy!
Went far beyond my expectations in getting my issue resolved. A pleasure to deal with too.
Thank you so much Michael!”
Sally. G
“Michael resolved each of my ussies efficiently and clearly explained what he was doing. Highly recommended for any computer software/programming issues.”
Paul. B
“Michael did an outstanding job. Was extremely knowledgeable and exceeded my expectations. Highly recommend his services, will use again!”
Shane. N
“Michael was knowledgeable, responsive and provided a fantastic outcome in resolving my IT issues. I would highly recommend him to anyone considering engaging his services.”
Jodie. S
“Fabulous experience! I needed urgent help to setup a new email for my admin assistant and Michael did this within an hour! He called me directly to walk me through what security steps would be necessary from my end and helped me with care and professionalism quickly and effectively. Highly recommended!”
Kristina. R
“Very easy to deal with and patient!
With my limited knowledge of IT, he explained everything and I would have no issues recommending or using Michael again.”
Shelley. Q
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Victor Pitcher, Dexter Inc.
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Victor Pitcher, Dexter Inc.
Quisque nulla. Vestibulum libero nisl, porta vel, scele, maleneque. Vivamus eget nibh. Etiam cursus leo vel metus. Nulla facilisi. Aenean nec eros. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae spened leo. Ut phaa augue nec augue. Nam elit maa, hendrerit sit amincidunt ac, viverra sed, nulla.
Victor Pitcher, Dexter Inc.
